Need to troubleshoot a Quantum Spark appliance?
Then check out the Dr Spark tool from Check Point.
In combination with a cpinfo file, this is a great starting point for investigating your customers issues.
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Kieron has been with SEP2 since 2019 and works in our support team.
For Kieron, there is no typical day at SEP2, for one day he can be working through open tickets, another day you could be working on a priority case for the duration of the day, and another day you could be working on an ongoing project, but what Kieron enjoys is that the mix of challenges keeps the role fresh and interesting.
Kieron likes that within the support team everybody works well together, and shares knowledge between every level and are constantly being encouraged to learn.
In his spare time, Kieron’s current favourite hobby is working on his allotment, which gives him a nice change of scenery and a break from technology.
