Wingman Managed Detection and Response (MDR)

We didn’t want somebody who was just going to ship alerts to us and ask us to look into them. We wanted them to do that kind of filtering out for us and then only allow us to escalate when there was something that they really thought we needed to look at.

Partnering with SEP2 has strengthened our ability to protect both our people and our customers. Their collaborative approach and technical expertise have allowed us to enhance our security posture while giving our internal teams the freedom to focus on innovation and strategic priorities.

We knew we couldn’t do it on our own. We didn’t have the time, and we wanted additional expertise to guide us through the process. If we tried to do it ourselves, we’d probably spend a lot of time and effort in the wrong areas.

Emails take time, people miss them even for small things, and you can end up waiting weeks for a response. Having support through channels like Slack makes a real difference. SEP2’s flexibility around how we communicate is something I really value.

During the evaluation process it was clear to me that SEP2 were the strongest candidate from a technical standpoint. During our first meeting, their ability to give immediate solutions to ongoing issues we were experiencing at the time was a breath of fresh air.

SEP2 are knowledgeable, motivated and switched on; they take ownership and they have a drive for resolution. They know their stuff! They are not merely a firewall partner, they are a cyber security partner. They take a strategic approach. They are approachable and offer additional value outside of their support contract. Working with SEP2 means we are no longer fire-fighting; rather we can now take a step back and proactively get things sorted. SEP2 say they are tech driven and people powered, and that’s exactly what they are! It all comes down to the people you are dealing with.

When we hit the limits of our knowledge, it’s having SEP2 there to say, ‘Try these things first.’ That expertise on hand is really important to us.

You’re vendor agnostic, which is key for growth, and your team are providing really good insights in terms of the alerts raised. They also provide meaningful context behind them, which is great for us as an organisation,”

To have people like that around our account that we can pick the phone up to and ask questions was refreshing. Ultimately, we trusted SEP2 and we trust you with our cyber security.

Often the term used is ‘you can’t see the wood for the trees’. Most organisations implement security tooling tools and you’ve got different dashboards. The idea is you put them into a single place, and leverage expert resource such as the SEP2 SOC that actually understands that data and work with it on a daily basis. They can assess it case-by-case and escalate it back to us at Funding Circle only when necessary. And that whole process has been really, really smooth.

They are phenomenal: both personable and very knowledgeable. Our main contact is like a fountain of knowledge. If you ask him a question, he always comes back with ten answers – all the shades of grey, not just a ‘Yes’ or ‘No.’ To me that shows the level of passion he has, and that he really wants to do things properly.

The original group of people who founded SEP2 were very deep in their knowledge of this type of technology, which can be complicated. It’s become the whole field of firewalls, intrusion prevention, antivirus, ransomware, etc. Cyber security as a whole has really ballooned, and there’s lots of dimensions to it, but you’ve managed to keep up.

They live and breathe the technology. It comes from the top, however, everyone is an expert within SEP2, from sales through to the service desk. We don’t want to wait to be told what more we can get from vendors’ products. SEP2 are great in pro-actively helping us achieve value-add solutions. They aren’t about chasing revenues, they are about providing best possible value.