Case Study

Eagle Eye

What we did for Eagle Eye

Wingman Managed Detection and Response (MDR)

Published: 15/04/2025

Project Overview

SEP2 have been deploying Google SecOps for Eagle Eye Solutions since January 2024 enhancing their threat detection and response capabilities with advanced analytics and automated incident management. This case study highlights how SEP2’s expertise and personalised approach have helped Eagle Eye enhance their security measures, streamline operations, and focus on their core business objectives.

Eagle Eye Solutions, founded in 2003, are a leading Software as a Solution (SaaS) technology company that specialises in marketing, validation, and redemption of digital promotions for the grocery, retail, and hospitality industries. As a global player, Eagle Eye have expanded their reach across the UK, Europe, Canada, New Zealand, Australia, and Singapore. They collaborate with some of the world’s largest retailers, including Morrisons, Waitrose, and PizzaExpress, managing their backend loyalty and promotion engines.

The Challenge

SOC management
Tech stack evolution
Legacy security measures
Need for expertise and personalisation

When Eagle Eye migrated to Google Cloud Platform (GCP), they transitioned their operations from a dedicated data centre to the cloud, bringing along their legacy security provider and existing technology. During a platform architecture modernisation, they realised that their existing security measures were not suitable for a cloud-native platform using Google technology. Their tech stack was evolving, but their security was not.

Seeking a solution, Eagle Eye turned to Google for advice on what ‘good’ security should look like given their tech roadmap and strategic vision. Google recommended a set of tools and partners, including SEP2. Eagle Eye needed a partner that could work with the Google tools they planned to implement, which their existing provider could not support. Additionally, as a smaller company, they did not want to manage their own Security Operations Centre (SOC). Max Kruger, Director of Technology at Eagle Eye, felt it would be too time consuming.

The Solution

SEP2’s 24/7/365 SOC
Advanced analytics and automation
Google SecOps deployment
Team SEP2’s knowledge and capabilities

When it came to choosing a partner, Eagle Eye carefully considered their options. On one end of the market, they looked at a large organisation leading in global professional services. Max found them to be very clinical, feeling as though they wouldn’t receive a bespoke service and would just be another name in a long list of clients.
With SEP2, however, Max saw the benefits of working with a smaller company.

“You guys know what you’re doing. It’s nice to build relationships and put a name to a face with the team that are servicing us on your side.”
Max Kruger, Director of Technology – Eagle Eye

For Max, it was important that their experience was personalised. He wanted a company that knew the ins and outs of Eagle Eye, as well as their system and team, very well. “From the first couple of meetings with SEP2, it was clear you knew how to handle us in our current stage. We were early on in our journey of implementing cloud-native cyber security, and SEP2 made it easy.”

Eagle Eye ran their old system in parallel with the new one. They found the onboarding process to be quick, easy, and pain free, as SEP2 and Eagle Eye were already integrated with Google. Max noticed a significant increase in feedback, visibility, and understanding of their operations. This was a stark contrast to his experience with previous providers, where he often felt left in the dark by their reports or lack thereof. With SEP2 at the pulse of any problems, Max and his team found it required less time and effort to manage issues.

Future and Conclusion

Looking ahead, the partnership between SEP2 and Eagle Eye continues to thrive, with SEP2 dedicated to ensuring robust security for Eagle Eye. As the company expands its global footprint and enhances its digital offerings, SEP2 remains a trusted ally, and their enduring relationship ensures that Eagle Eye can confidently navigate the complexities of the ever-evolving digital landscape.

Testimonials

Hear From Those We Protect

You’re vendor agnostic, which is key for growth, and your team are providing really good insights in terms of the alerts raised. They also provide meaningful context behind them, which is great for us as an organisation,”

When we hit the limits of our knowledge, it’s having SEP2 there to say, ‘Try these things first.’ That expertise on hand is really important to us.

To have people like that around our account that we can pick the phone up to and ask questions was refreshing. Ultimately, we trusted SEP2 and we trust you with our cyber security.

Often the term used is ‘you can’t see the wood for the trees’. Most organisations implement security tooling tools and you’ve got different dashboards. The idea is you put them into a single place, and leverage expert resource such as the SEP2 SOC that actually understands that data and work with it on a daily basis. They can assess it case-by-case and escalate it back to us at Funding Circle only when necessary. And that whole process has been really, really smooth.

They are phenomenal: both personable and very knowledgeable. Our main contact is like a fountain of knowledge. If you ask him a question, he always comes back with ten answers – all the shades of grey, not just a ‘Yes’ or ‘No.’ To me that shows the level of passion he has, and that he really wants to do things properly.

The original group of people who founded SEP2 were very deep in their knowledge of this type of technology, which can be complicated. It’s become the whole field of firewalls, intrusion prevention, antivirus, ransomware, etc. Cyber security as a whole has really ballooned, and there’s lots of dimensions to it, but you’ve managed to keep up.

During the evaluation process it was clear to me that SEP2 were the strongest candidate from a technical standpoint. During our first meeting, their ability to give immediate solutions to ongoing issues we were experiencing at the time was a breath of fresh air.

SEP2 are knowledgeable, motivated and switched on; they take ownership and they have a drive for resolution. They know their stuff! They are not merely a firewall partner, they are a cyber security partner. They take a strategic approach. They are approachable and offer additional value outside of their support contract. Working with SEP2 means we are no longer fire-fighting; rather we can now take a step back and proactively get things sorted. SEP2 say they are tech driven and people powered, and that’s exactly what they are! It all comes down to the people you are dealing with.

They live and breathe the technology. It comes from the top, however, everyone is an expert within SEP2, from sales through to the service desk. We don’t want to wait to be told what more we can get from vendors’ products. SEP2 are great in pro-actively helping us achieve value-add solutions. They aren’t about chasing revenues, they are about providing best possible value.