Drum roll please 🥁, the moment you have all been waiting for …

✅ Just 1.6% of our tickets were sent to Check Point in Q1 2025

The SEP2 Technical Services team Q1 2025 service stats showing how we deliver the very best technical excellence to our Check Point customers.

1,768 in total landed in our service desk.

86 in total went to TAC opened by SEP2

5 – RMA
3 – Proactively logged tickets for standby support on upgrades
7 – Account/Licensing Issues
10 – Cloud Product Issues (unsolvable by SEP2)
14 – Requests for information only TAC can see
18 – R&D required to provide code fix

Only 29 total technical requests went to TAC for help to solve a technical issue.

The remaining tickets were outside of the realms of possibility for SEP2 to resolve without dedicated input from the Technical Assistance Center (TAC).

A truly amazing effort from an Elite team, working for an Elite Partner. This shows our dedication and desire to deliver service excellence and be the very best technically at what we do for our customers.