As we all know by now, I just love to share the SEP2’s Technical Services team stats on our Service Delivery to our customers that we need to log via Check Point Technical Assistance Center (TAC).

The Q2 2025 results are in …

SEP2 had a total of 1322 tickets raised in Q2, of which just 49 cases were logged with Check Point TAC.

To break down this in more detail:

10 – Account/Licensing Issues
0 – RMA
2 – Proactively logged tickets for standby support on upgrades
0 – Cloud Product Issues (unsolvable by SEP2)
2 – Requests for information only TAC can see
7 – R&D required to provide code fix

Leaving a total of just 28 support requests raised.

This equates to 2.11% of our overall Check Point cases received via the SEP2 helpdesk that got raised for assistance by TAC.

Well done Team SEP2!